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Crisis Communications

Crisis Communications, whilst a component of Crisis Management, has a specific focus on the management of stakeholder needs and expectations, including, but not limited to media engagement.


See below for ACBC's Crisis Communication services.

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See also related Crisis Management services.

Crisis Communications: Services
Crisis communications planning

Crisis Communications planning

Whether in the form of consulting or procedural development, ACBC can support:

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  • Crisis Communication Team formulation - creating strategic and tactical tiers within the crisis management framework with accompanying roles and responsibilities

  • Crisis Media engagement - developing protocols, tools and templates for both traditional and social media interaction

  • Crisis Communication logistics - ensuring that physical supporting resources are fit for purpose e.g. 'war-room' set up, press conference facilities

Crisis Communications training

Crisis Communications training

As with a wider Crisis Management programme, it is vital to validate and embed arrangements with those charged to undertake them. ACBC delivers training services including:

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  • Crisis Communications Team coaching - interactive sessions covering strategic and tactical communications protocols, stakeholder management, media engagement etc

  • Media Spokesperson training - best practice coaching and 'live' scenario rehearsals to prepare spokespeople for media engagement through both print and broadcast channels.

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